Taking applicationsVoice Support·Posted 5d ago
Customer Success Manager ‑ Dutch & English Speaker
Instructure
Hungary, UK
Pay
$17.5–$19/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Hungary, UK
EnglishDutchMid level
About the role
A customer success role at Instructure serving education accounts across BeNeLux and Central Europe, requiring Dutch and English. It is remote for Budapest or hybrid for the UK and focuses on stakeholder relationships, product adoption, and revenue retention.
What you'll do
- Build relationships with senior educational stakeholders
- Identify customer challenges and recommend tailored solutions
- Drive product adoption and revenue retention
- Collaborate with sales on pipeline and customer growth
- Gather customer feedback and advocate platform enhancements
- Manage tasks and participate in cross-functional initiatives
What you'll need
- Fluency in English and Dutch
- Minimum 4 years in Customer Success or SaaS account management
- Education sector background or affinity
- Technical aptitude with CRM and project management tools
- Strong verbal and written communication
- Results-driven prioritization in a fast-paced environment
- Bachelor's degree
- Pass background check
Skills
Customer successSaaS account managementCRM toolsProject managementStakeholder communicationProduct adoptionRevenue retentionEducation technology
Benefits
Ownership programFlexible work culturePaid time offWellness programsMental health supportLearning and developmentEquipment providedEmployee recognition program
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