Taking applicationsVoice Support·Posted 14h ago
Customer Service Agent: Italian (11:00 ‑ 20:00)
FeverVerified company
Remote Brazil
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Remote Brazil
ItalianSpanishEnglishEntry level
About the role
Remote customer service agent for Fever handling phone, email, chat and social media inquiries, complaints and customer records, with operations support when incident volume is low. It requires high Italian plus fluency in Spanish or English, and candidates must reside in Brazil; the schedule is 11:00-20:00 with a one-hour break.
What you'll do
- Handle customer service by phone, email and social media
- Manage incoming calls and chats
- Resolve customer complaints and follow up
- Keep records of customer interactions and accounts
- Follow communication procedures and policies
- Engage customers
- Support Operations department when incident volume is low
What you'll need
- High Italian level (oral and written)
- Fluent in Spanish or English
- Previous user support or customer service experience valuable
- Zendesk experience preferred
- Must reside in Brazil
- Planning and prioritization skills
- Communication and interpersonal skills
- Detail-oriented and flexible
Skills
Customer servicePhone supportEmail supportSocial media supportLive chat handlingZendeskComplaint resolutionRecord keeping
Benefits
Home office (100% remote)Health insuranceDental insuranceLife insuranceGympass membershipMeal allowanceTransport allowanceSpanish lessons
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