Customer Service Advisor – Dutch Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
On-site customer service advisor role in Cairo handling inbound and outbound calls, chats, and emails for client products and services. It requires Dutch and English fluency and offers medical and social insurance, transportation, and a fast promotion track.
What you'll do
- Provide customer support via phone, email, and chat
- Assist with inquiries, order processing, and troubleshooting
- Meet contractual KPIs
- Clarify customer requirements
- Document accounts accurately
- Identify opportunities to offer additional products or services
What you'll need
- Proficiency in Dutch and English, written and verbal
- High school diploma
- Excellent communication and interpersonal skills
- Comfortable in a fast-paced, performance-driven environment
- Basic computer skills
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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