Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative ( Spanish / English) (Colombia)
BinanceVerified company
Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Colombia
SpanishEnglishEntry level
About the role
A remote customer support role at Binance handling tickets, live chat and email for crypto exchange users in Spanish and English. It is open to candidates in Colombia, requires a college degree but no prior customer service experience, and involves rotating 24/7 shifts.
What you'll do
- Handle back office tickets and 24/7 online and email enquiries
- Respond to customer enquiries, advice and suggestions via email or online tools
- Liaise with other business units and document customer requests
- Handle customer complaints, special cases and ad hoc tasks
What you'll need
- College degree or above
- Native Spanish and advanced English
- Customer service experience not required
- Financial industry experience beneficial
- Third language preferred
- Honest, proactive and meticulous
- Ability to work under pressure
- Willing to work different shifts
Skills
Customer supportEmail supportLive chat supportTicketing systemsComplaint handlingDocumentationBilingual Spanish/EnglishCryptocurrency knowledge
Benefits
Remote-first, work-from-homeCompetitive salary and company benefitsCareer growthContinuous learning
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