Taking applicationsVoice Support·Posted 14h ago
Senior Customer Advocate (English & German)
BoldrVerified company
Philippines, Mexico, South Africa
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Philippines, Mexico, South Africa
EnglishGermanSenior level
About the role
Email and chat customer support role for a SaaS/ecommerce client, handling inquiries, returns, subscriptions, and shipping issues. Requires strong written English and German, three years of customer service experience, and availability during US business hours; hiring is limited to the Philippines, Mexico, and South Africa.
What you'll do
- Resolve emails and chats within SLA
- Use approved macros and personalize replies
- Process returns and exchanges
- Handle subscription edits, addresses, and payment issues
- Track shipping issues and send proactive updates
- Flag product quality or adverse events
- Document resolutions clearly in Gladly
What you'll need
- Bachelor's degree
- 3 years customer service experience
- Previous SaaS product support experience
- 2+ years supporting US ecommerce customers
- Strong written English and German skills
- Reliable home office with backup power and internet
- Available for US business hours with flexibility
- System fluency across multiple tabs and tools
Skills
Email and chat supportSaaS customer supportUS ecommerce supportGladlySkioReturns and exchangesSubscription managementShipping issue tracking
Benefits
Language premium
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