Taking applicationsVoice Support·Posted 1mo ago
Customer Service Manager
Kodland
Remote
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
ItalianEntry level
About the role
Customer Service Manager at Kodland, an online programming school, focused on renewing learning packages and retaining existing customers. Requires fluent Italian and at least 6 months of customer-facing or sales experience; fully remote contract role.
What you'll do
- Manage portfolio of existing customers
- Conduct outbound sales and retention via phone, WhatsApp, email, and CRM
- Build customer relationships and recommend learning solutions
- Negotiate offers, prepare proposals, close renewals/upsells/reactivations
- Maintain CRM records and collaborate with Customer Success, Teaching Operations, and Finance
What you'll need
- Native or fluent Italian (spoken and written)
- 6+ months experience in customer-facing or sales roles
- Experience in Customer Service, Customer Success, EdTech, SaaS, Account Management, B2C Sales, Telemarketing, or Retention
- Strong CRM skills (HubSpot, Salesforce, or similar)
- Objection handling and closing techniques
- Own laptop, stable internet connection, quiet workspace
Skills
CRM (HubSpot, Salesforce)Objection handlingClosing techniquesRetentionOutbound salesAccount managementRelationship managementTelemarketing
Benefits
Remote work
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