Taking applicationsVoice Support·Posted 25d ago
V104 ‑ Bilingual Client Intake Coordinator
Job Duck
Remote
Pay
$6.5–$7/hr
Job type
Full-time · Remote
Hours
US hours
Location
Worldwide
Open to people in the United States
EnglishSpanishMid level
About the role
Bilingual client intake coordinator for after-hours legal intake, handling inbound calls, scheduling consultations, and following up with leads in English and Spanish. The role pays $1,142–$1,220 per month and requires prior legal intake or law firm experience, with Wednesday–Friday evening and weekend EST shifts.
What you'll do
- Answer inbound calls from prospective and current clients during after-hours coverage
- Conduct initial intake calls and gather relevant case information accurately
- Schedule consultations with attorneys
- Convert leads into scheduled consultations through strong communication and professionalism
- Follow up with warm leads and callbacks
- Process payments over the phone while handling sensitive data securely
- Enter and update lead and client information in the CRM or case management system
- Prepare and submit end-of-day reports detailing activity, outcomes, and pending follow-ups
What you'll need
- Strong verbal and written communication
- Sales Background
- Prior experience as a Legal Intake or Intake Specialist
- Prior experience in a law firm environment
- Client service-focused mindset
- Strong organizational and follow-up skills
- Time management and reliability
- Comfort handling confidential and sensitive information
Skills
Strong verbal and written communicationSalesLegal intakeCRMOrganizationTime managementConfidentialityPhone communication
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