Customer Service Representative (English)
On-site — Maadi, Cairo, Egypt
Pay
$2–$2.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Maadi, Cairo, Egypt
About the role
A full-time on-site customer service role in Maadi, Cairo handling inquiries, resolving issues, and maintaining customer satisfaction. It requires at least six months of customer service experience and B2+ English, and is open to Egyptian graduates willing to work rotational shifts.
What you'll do
- Handle customer inquiries through appropriate communication channels
- Provide accurate information about products and services
- Resolve customer complaints and issues professionally
- Maintain high customer satisfaction
- Follow company policies and quality standards
- Document customer interactions and update customer information
- Achieve performance and customer service targets
What you'll need
- Graduates only
- Minimum 6 months of customer service experience
- B2+ English level
- Egyptians only
- Excellent communication and interpersonal skills
- Ability to work under pressure
- Flexibility to work rotational shifts
Skills
Benefits
About RISEUP (Endemag)
RISEUP is part of Indemag (Endemag) for Administrative Skills Development, an Egyptian human-resources, outsourcing and staffing group. It recruits and runs customer-service, inbound-sales and multilingual outbound teams for international accounts from Maadi and Sheraton (Cairo).
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