Taking applicationsVoice Support·Posted 14h ago
Technical Client Care Associate
VisaVerified company
Pasay, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Pasay, Philippines
EnglishEntry level
About the role
A full-time client care role at Visa in Pasay, Philippines, handling payment-service client inquiries by phone and support cases. It combines technical troubleshooting, SLA-driven case management, and at least three days per week in the office.
What you'll do
- Configure, maintain, and deactivate Verifi services
- Monitor service performance, alerts, imports, processing, and outages
- Manage client inquiries via phone and support cases within SLAs
- Troubleshoot service, connectivity, and transaction-related issues
- Escalate complex issues and support client-facing teams
- Create and distribute approved client communications
- Analyze transaction and service trends
- Support queue management and on-call responsibilities
What you'll need
- Minimum 6 months work experience or Bachelor's degree
- 2+ years work experience preferred
- Fintech, B2B, or digital solutions experience preferred
- Customer service or client support experience preferred
- Excellent written, oral, and interpersonal communication skills
- Strong problem-solving and analytical abilities
- Ability to work designated shift
- Stable internet connection and suitable remote work environment
Skills
Customer supportPayment processingTechnical troubleshootingSLA managementClient communicationDe-escalationMicrosoft Office 365Generative AI tools
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