Customer Service Agent ‑ LPG
AloricaVerified company
Santo Domingo, Dominican Republic
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Santo Domingo, Dominican Republic
About the role
Customer service agent role focused on email support and technical troubleshooting for LPG products, listed as full-time in Santo Domingo, Dominican Republic. It requires strong English written communication and prefers prior customer service or contact-center experience.
What you'll do
- Answer incoming emails
- Offer troubleshooting links, guides, and directions
- Troubleshoot and resolve advanced technical inquiries
- Handle complex technical customer issues
- Maintain quality standards for customer satisfaction
- Adhere to assigned work schedule
- Acquire and retain product knowledge
- Prioritize work in a fast-paced environment
What you'll need
- High school diploma or GED
- Minimum 12 months customer service experience preferred
- Retail or contact-center experience preferred
- Associate degree preferred or equivalent experience
- Exceptional verbal and written communication skills
- English comprehension skills
- Ability to work flexible schedule including weekends and holidays
- Self-motivated and accountable
Skills
About Alorica
Alorica is a global CX company with about 100,000 employees in 17 countries supporting 250+ brands in 75+ languages. Its Egypt contact center in Sheikh Zayed City (Giza) hires English-speaking agents for airline, healthcare, hospitality and premium accounts plus QA, workforce and leadership roles.
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