Taking applicationsVoice Support·Posted yesterday
Senior Manager of Success Architects
GitLab
Singapore
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Singapore
EnglishSenior level
About the role
A people-leadership role overseeing a distributed APAC team of Customer Success Architects and Managers, focused on customer adoption, account health, and renewals. It requires customer-facing delivery leadership plus familiarity with DevOps, cloud, and application security concepts.
What you'll do
- Lead Customer Success Architects and Managers
- Drive customer adoption and account health
- Coach team members and support career growth
- Define team goals with sales and CX leadership
- Manage staffing, resource assignments, and hiring
- Build senior customer relationships
- Coordinate escalations and cross-team responses
- Improve team processes and tools
What you'll need
- Experience leading customer-facing delivery teams
- Software adoption and renewals management
- Knowledge of SDLC, agile, or DevOps
- Familiarity with cloud/container technologies
- Ability to translate strategy into initiatives
- Experience leading distributed teams
- Willingness to travel occasionally
- Strong communication and coaching skills
Skills
Customer success leadershipSoftware adoptionAccount health managementRenewalsCoaching and developmentCross-functional collaborationDevOps and cloud familiarityProcess improvement
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