Client Support Specialist (Workplaces ‑ B2B)
Clipboard HealthVerified company
Remote — anywhere outside the U.S.
Pay
$5.8–$16.8/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Anywhere outside the U.S.
About the role
Help the healthcare facilities that book staff through Clipboard, over phone and email: shift, billing and platform questions. Open to all experience levels and to candidates anywhere outside the U.S.; hiring is based on a case study, not credentials.
What you'll do
- Support workplace (B2B) customers over voice and email
- Resolve shift, payment and platform issues quickly and accurately
- Investigate cases in Zendesk and the Clipboard portal and log clear notes
- Escalate only when needed
- Spot recurring issues and process gaps
- Work with Billing, Account Management and Worker Operations
What you'll need
- Clear, professional spoken and written English
- Comfortable handling business customers
- Problem-solver who thinks beyond scripts
- High accountability and ownership
- No degree or specific experience required
Skills
Benefits
About Clipboard Health
Clipboard Health runs an app-based marketplace that connects healthcare professionals with workplaces that need staff, mainly long-term care facilities in the U.S., and is expanding into home health and hospitals. Founded in 2016, it's a remote-first team of over 1,000 people, a top Y Combinator company and profitable since 2022. Its support teams work fully remote from Africa, Latin America, the Caribbean, the Philippines and beyond, helping both healthcare workers and the facilities that book them.
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Applications close on 13 November.