Customer Care Advisor ‑ Fluent English and German Speaker

Customer Care Advisor at Nextcare/Allianz Partners supporting clients worldwide by phone and written channels, including claims, hospitalizations, and complaints. The role requires fluent German and English, customer-facing experience, and flexibility for rotating shifts including nights and weekends in a hybrid Cairo setup.

• Provide customer service and support client retention
• Meet service standards including 24-hour written response target
• Use AI and conversational AI tools to respond to queries
• Coordinate with medical team on admissions, evacuations, and repatriations
• Follow up on individual cases and daily assigned workload
• Develop product knowledge to provide accurate information

• Experience in a customer-facing role
• Fluent German and English
• Flexible for rotating shifts including nights and weekends
• Call centre experience beneficial
• Medical background is a plus
• Strong Microsoft Office knowledge
• Works well in a pressurized environment with tight deadlines

Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators.