Fashion Support Consultant (Polish‑speaking) – Fashion Industry GS02
ConcentrixVerified company
Barcelona, Spain
Pay
$10.5–$11/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Barcelona, Spain
About the role
Customer support role for a Polish-speaking fashion retail team in Barcelona, handling calls from customers and boutiques. It is on-site, full-time 39 hours per week, with paid training and a gross annual salary plus bonus.
What you'll do
- Take incoming calls from customers and boutiques
- Solve users' demands
- Log call details in call management systems
- Provide response and resolution within SLA
- Maintain service and product knowledge
- Ensure contractual SLA is maintained
What you'll need
- Proficient or bilingual Polish
- Advanced English
- Minimum 1 year fashion retail or retail experience
- Knowledge of sales techniques
- Customer-facing and customer-care skills
- Qualification skills to understand customer needs
- Working knowledge of Windows/MS Office
- On-site in Barcelona
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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