Customer Service Advisor ‑ Alabang 2026
ConcentrixVerified company
Muntinlupa City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Muntinlupa City, Philippines
About the role
Customer Service Advisor handling inbound and outbound calls and internet inquiries, resolving routine product or service problems and meeting service KPIs. The role is listed in Alabang, Philippines, full-time, with rotating shifts possible; no pay or remote-work details are stated.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems regarding products or services
- Clarify customer requirements and probe for understanding
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document accounts and track information in call-tracking database
- Offer additional products and services
- Meet contractual service KPIs
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to multitask and adapt quickly
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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