Taking applicationsVoice Support·Posted 15h ago
Customer Support Specialist ‑ Trial to Hire
DonorboxVerified company
Latin America
Pay
$23/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Latin America
EnglishMid level
About the role
Customer Support Specialist for Donorbox's Customer Success and Intelligence team, handling email support tickets and complex technical issues for a web-based fundraising platform. The role is fully remote but limited to candidates based in El Salvador, Mexico, Brazil, or Colombia, with pay of $923.09 bi-weekly and a temporary-to-full-time path.
What you'll do
- Respond to email support tickets promptly
- Investigate issues and help identify bugs
- Handle complex technical issues
- Update the knowledge base in Zendesk
- Provide product usage guidance and best practices
- Monitor customer feedback and suggest improvements
What you'll need
- Experience with support ticketing software
- Zendesk preferred
- Excellent analytical and problem-solving skills
- Ability to explain complex ideas simply
- Excellent written and verbal English communication
- SaaS experience
- Based in El Salvador, Mexico, Brazil, or Colombia
Skills
ZendeskSupport ticketing softwareSaaSTechnical troubleshootingAnalytical skillsProblem-solvingWritten and verbal English communicationKnowledge base updates
Benefits
Fully remotePossibility to convert to full-time
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