Customer Service Representative
AloricaVerified company
Green Bay, WI, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Green Bay, WI, United States
Open to people in the United States
About the role
Customer service representative handling customer questions and concerns by phone, email, or chat, documenting records, and escalating complaints when needed. The role offers paid training, performance bonuses, health and dental benefits, and a 401(k) match.
What you'll do
- Talk to customers over the phone, email, or chat to resolve questions or concerns
- Accurately document and update customer records in the computer system
- Upsell products or services when appropriate
- Remain calm and helpful with upset customers
- Escalate customer complaints or calls to a manager when necessary
- Provide feedback and recommendations to management
- Perform other assigned duties
What you'll need
- High School Diploma/GED
- Over 18 years of age
- Type 25 WPM
Skills
Benefits
About Alorica
Alorica is a global CX company with about 100,000 employees in 17 countries supporting 250+ brands in 75+ languages. Its Egypt contact center in Sheikh Zayed City (Giza) hires English-speaking agents for airline, healthcare, hospitality and premium accounts plus QA, workforce and leadership roles.
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