Eton Customer Care Specialist iRecruit Engage 2026

Customer care specialist role handling inbound and outbound calls plus internet inquiries for Concentrix clients. It is based in Quezon City, Philippines, with routine KPI-driven support work and rotating shifts as needed.

• Handle inbound and outbound calls and internet inquiries
• Meet contractual KPIs
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in call tracking database
• Offer additional products and services
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with attention to detail
• Ability to multi-task and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.