Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist (AI SaaS Platform) (BBS887) (Philippines)
Hire OverseasVerified company
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Philippines
EnglishMid level
About the role
Customer Support Specialist for an AI voice automation platform, handling email and community support, troubleshooting, and documentation. The role is remote but limited to candidates based in the Philippines, with 2–3 years of SaaS or technical support experience preferred.
What you'll do
- Respond to inbound support requests via email and internal tools
- Troubleshoot platform issues and reproduce customer scenarios
- Escalate complex issues to product and engineering
- Support real-time inquiries in Discord community spaces
- Document recurring questions, bugs, and product gaps
- Update help center articles and troubleshooting guides
- Share customer sentiment and usability feedback
- Collaborate with engineering, product, and operations
What you'll need
- 2–3 years in customer support, ideally SaaS or technical environments
- Strong written English
- Manage multiple tickets or conversations accurately
- Experience with Plain, Intercom, Zendesk, or similar
- Tech-curious and able to learn APIs/integrations quickly
- Availability for required working-hours overlap
- Resume and short Loom video required to apply
Skills
Email supportTechnical troubleshootingSaaS supportIntercom/Zendesk/PlainAPI and integration learningDocumentationDiscord community supportWritten communication
Benefits
Paid time offHolidays observed100% remote setupPaid bi-monthlyGlobal customer exposureAI-focused environment
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