Clark Customer Care Specialist iRecruit Engage 2026

The posting is for a Customer Care Specialist at Concentrix in Clark, Philippines, handling inbound and outbound calls plus internet customer inquiries. It is an entry-level full-time role with rotating shifts and no remote work indicated.

• Handle customer inquiries via inbound calls, outbound calls, or internet
• Resolve routine customer problems regarding products or services
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Document and notate accounts accurately
• Offer additional products and/or services
• Track and retrieve information in a call tracking database
• Refer customers to published materials or senior staff

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed
• Customer service orientation

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.