Taking applicationsVoice Support·Posted 14h ago
Bilingual Customer Service Representative (Texas)
Oscar HealthVerified company
Texas, United States
Pay
$20–$21/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Texas, United States
Open to people in the United States
SpanishEnglishEntry level
About the role
A remote bilingual customer service role for Oscar Health's Member and Provider Services team, handling member, provider, broker and vendor interactions plus back-office tasks. Candidates must live in Texas and be fluent in Spanish and English; pay is $20–$21 per hour with a possible $1 bilingual differential.
What you'll do
- Handle member, broker, provider and vendor interactions through multiple channels
- Manage an assigned caseload
- Maintain service delivery, productivity and quality expectations
- Monitor and track work-in-progress issues
- Escalate and resolve issues within turnaround times
- Participate in process improvement projects
- Comply with PHI, regulatory and compliance standards
- Identify issues through established escalation pathways
What you'll need
- Bilingual in Spanish and English with full professional proficiency
- 1+ years of experience in a high-volume or customer-focused setting
- 6+ months of healthcare experience
- High school diploma or GED
- Reside in Texas
Skills
Bilingual Spanish and EnglishCustomer serviceHigh-volume caseload managementHealthcare experienceData entryGoogle Suite or Microsoft OfficeProcess improvementEscalation management
Benefits
Health insurancePaid time off401(k) plan participationPaid parental leaveLife and disability insuranceWellness reimbursementsBilingual pay differential
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