Taking applicationsVoice Support·Posted 19h ago
Technical Account Manager, Commercial
Socket
Canada, USA
Pay
$62.5–$77/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Canada, USA
Open to people in the United States
EnglishMid level
About the role
Technical Account Manager owning post-sale success for commercial developer-security customers, including onboarding, technical troubleshooting, and product adoption. It is a remote-first Canada/US role with a $130,000–160,000 annual salary, equity, and health benefits.
What you'll do
- Own post-sale customer relationships as main technical advisor
- Lead technical onboarding for enterprise customers
- Investigate and resolve integration and configuration issues
- Respond to customer issues in dedicated Slack channels
- Conduct quarterly business reviews and build success plans
- Build repeatable onboarding playbooks and automations
- Deliver workshops, office hours, and product deep-dives
- Bring customer feedback to Product and Engineering
What you'll need
- 3 years in a technical customer-facing role
- 1+ years as dedicated customer point of contact
- Background in application security, DevSecOps, package managers, open source, or Linux/networking/Docker
- Experience with developer tooling and CI/CD platforms
- Ability to read JavaScript, Python, or TypeScript
- Familiarity with APIs, webhooks, and SaaS integrations
- Hands-on experience with package managers
- Willingness to travel for customer and company meetings
Skills
Technical account managementCustomer successTechnical onboardingTroubleshootingCI/CD platformsDeveloper toolingAPIs and webhooksApplication security
Benefits
Market competitive salaryMeaningful equity programHealth insurancePaid time offPaid parental leaveRemote-firstQuarterly team off-sites
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