Taking applicationsVoice Support·Posted 7d ago
Customer Success Manager
SOCi
Canada
Pay
$24–$34.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Canada
EnglishMid level
About the role
A full-time Customer Success Manager role at SOCi, managing a portfolio of enterprise customers to improve adoption, retention and revenue. It is open only to candidates in Canada and pays a CAD 70,000–100,000 base salary plus bonuses/commission.
What you'll do
- Own a customer portfolio as account owner
- Mitigate churn risk and maintain retention
- Grow monthly recurring revenue through adoption and expansion
- Coordinate cross-functional initiatives with sales, support and product
- Build trusted advisor relationships with customers
- Analyze lifecycle metrics and execute onboarding and retention plays
- Use multi-channel communication including video, email and phone
- Ensure customer satisfaction and reference-ability
What you'll need
- Proven track record exceeding sales and customer success goals
- Highly organized with ability to manage competing priorities
- Strong analytical and problem-solving skills
- Experience influencing C-level executives
- Strong written and verbal communication
- Excellent presentation skills
- Experience in SaaS, social media management or enterprise software
- Solution-oriented enterprise mindset
Skills
Customer success managementAccount ownershipChurn risk mitigationRevenue expansionSaaSSocial media managementEnterprise softwareC-level communication
Benefits
Health insurancePaid time offPaid holidays401(k) plan with employer matchWellness incentivesFlexible hoursPerformance bonusCareer growth
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