Taking applicationsVoice Support·Posted 15h ago
Customer Support Representative (LatAm, Remote)
Remote (LATAM)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
LATAM
EnglishMid level
About the role
This is a customer support and onboarding role at Maple, helping restaurant customers set up and use AI voice agents through calls, texts, emails, and Salesforce documentation. It is listed as remote but open to candidates in LATAM, and requires 2–5+ years of high-touch SaaS support or onboarding experience.
What you'll do
- Run onboarding calls with new customers
- Handle inbound support calls, texts, and emails
- Troubleshoot real-time voice agent issues
- Gather context before escalating to engineering
- Document cases in Salesforce
- Identify recurring friction points
- Suggest improvements to tooling and documentation
What you'll need
- Fluency in English (C1/C2)
- 2–5+ years in customer support, onboarding, or high-touch SaaS
- Experience handling escalations and complex issues
- Strong conversational ability
- Quick thinker
- Comfortable with ambiguity
- Strong organizational skills
- Calm under pressure
Skills
Customer supportCustomer onboardingSaaS supportEscalation handlingTroubleshootingSalesforceSlackCommunication
Benefits
Competitive salaryEquityHealth insuranceDental insuranceVision insurance401kLife insurancePaid time off
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