Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative (Portuguese/English)
BinanceVerified company
Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Portugal
EnglishPortugueseEntry level
About the role
Binance is hiring a Portuguese/English customer service representative to handle tickets, email, and live chat for its cryptocurrency exchange. The role is remote-first, involves shift work, and does not require prior customer service experience.
What you'll do
- Handle back office tickets and provide 24/7 online and email support
- Respond to customer enquiries, advice, and suggestions via email or online tools
- Support other business units with customer liaison and document customer requests
- Handle customer complaints, special cases, and ad hoc tasks
What you'll need
- Customer service experience not required
- College degree or above
- Native Spanish, advanced English, and one more language preferred
- Honesty and integrity
- Proactive and meticulous
- Ability to work under pressure
- Accept different work shifts
- Passion for the crypto industry
Skills
Customer supportEmail supportLive chatTicketing systemsComplaint handlingDocumentationCommunicationCryptocurrency knowledge
Benefits
Remote-first workCompetitive salaryCompany benefitsCareer growthContinuous learning
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