Taking applicationsVoice Support·Posted yesterday
Senior Customer Success Engineer, Japan
GitLab
Japan
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Japan
EnglishSenior level
About the role
A senior customer success engineering role at GitLab supporting customers across APJ with hands-on technical guidance on GitLab and DevSecOps. It focuses on product adoption, renewals, workshops, and demos, and is open only to candidates in Japan.
What you'll do
- Provide technical consultancy through Zoom and written channels
- Drive product adoption and measurable customer value across APJ accounts
- Deliver technical and architectural guidance on GitLab and DevSecOps
- Partner with Account Executives and Renewals Managers on account plans
- Lead customer workshops, demos, and enablement sessions
- Maintain specialty competency in GitLab capabilities and DevSecOps tooling
- Contribute to documentation and share knowledge through internal and external channels
- Manage multiple customer engagements in parallel
What you'll need
- Experience providing technical consultancy via video calls and written channels
- Familiarity with DevSecOps workflows and related practices
- Hands-on technical background in software development, systems engineering, or similar
- Strong communication and collaboration skills
- Ability to lead or support workshops, demos, and enablement sessions
- Ability to manage multiple priorities in a remote, asynchronous environment
- Interest in supporting customers across APJ and adapting to different cultures
Skills
Technical consultancyDevSecOps workflowsCI/CDSource code managementAgile planningCustomer adoptionWorkshops and demosDocumentation and enablement
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