Customer Service ‑ Dutch & English Bilingual (Kagithane)
ConcentrixVerified company
Kagithane, Türkiye
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kagithane, Türkiye
About the role
An inbound and outbound customer service advisor role handling routine product and service questions for a client's customers. The position is based at Concentrix's Kagithane, Türkiye site and requires fluency in both Dutch and English.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems against contractual KPIs
- Clarify customer requirements and probe for understanding
- Greet customers courteously and build rapport
- Maintain basic knowledge of client products and services
- Document and notate accounts accurately
- Track and retrieve information in call tracking database
- Offer additional products and services
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Fluent Dutch and English
- Strong computer navigation skills
- Ability to rotate shifts as needed
- Tolerance for repetitive, high-production work
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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