Taking applicationsVoice Support·Posted 14d ago
Case Resolution Engineer
Elation Health
Anywhere in the World
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
This is a customer-facing support engineering role at Elation Health, combining escalation resolution with configuring AI support workflows and building lightweight automations. The posting is open anywhere in the world and asks for coding experience in SQL, Python, or JavaScript plus strong customer communication.
What you'll do
- Resolve customer escalations requiring judgment
- Configure AI intents, knowledge sources, and escalation rules
- Build automations and scripts
- Synthesize customer insights for Product and Engineering
- Mentor Support Team members on AI workflows
- Improve internal and customer-facing documentation
- Own AI output quality in your domain
- Reduce recurring case volume
What you'll need
- 1–5+ years in Engineering, data analytics, or AI/automation
- Or a CS/Engineering degree plus customer-facing experience
- Coding experimentation in Python, SQL, or JavaScript
- Portfolio of built or shipped projects
- Strong customer-facing communication and trust-building
- Pattern recognition and synthesis
- AI-native default mindset
- Comfort with ambiguity
Skills
SQLPythonJavaScriptAPI integrationScriptingAI prompt engineeringAutomationDashboards
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