Taking applicationsVoice Support·Posted 4d ago
Customer Results Manager ‑ Marketing
Tekmetric
USA
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishEntry level
About the role
Customer onboarding and success role focused on Tekmetric's marketing product, hosting group onboarding calls and helping auto repair shops adopt the software. It is listed for the USA and offers remote/hybrid work, flexible PTO, health benefits, and career growth.
What you'll do
- Host group onboarding calls
- Communicate account setup requirements
- Educate customers on Tekmetric Marketing capabilities
- Ensure customers are on track for launch
- Collaborate with sales, success, operations, support, and engineering
- Leverage feedback to improve onboarding
- Become a Tekmetric Marketing product expert
- Understand the auto repair industry and shop marketing
What you'll need
- 1-2 years in customer onboarding or customer-facing role
- Team player mentality
- Project management skills
- Resolve escalated client service issues
- Collaborate with Customer Success team
- Bachelor's degree preferred
Skills
Customer onboardingProject managementCustomer successProduct expertiseCommunicationCross-functional collaborationEscalation resolutionMarketing product knowledge
Benefits
Paid time offHealth insuranceRemote workPaid parental leaveMental health support401(k) matchCareer growth
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