Taking applicationsVoice Support·Posted 15h ago
Senior Customer Success Specialist, Amazon Connect (SGP)
AmazonVerified company
SGP, Singapore
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
SGP, Singapore
EnglishSenior level
About the role
A senior customer success role for Amazon Connect, acting as a strategic advisor to enterprise accounts to drive adoption and meet revenue targets. It is listed in Singapore and involves leading cross-functional AWS teams and C-level customer relationships.
What you'll do
- Serve as primary point of contact for strategic customer accounts
- Drive enterprise-wide adoption of Amazon Connect
- Deliver presentations, product demos, and customer programs
- Build customer skills and proficiency with Connect
- Engage C-level stakeholders on business value
- Develop account plans with field teams
- Meet annual revenue targets through increased adoption
- Work with partners and ISVs to extend reach
What you'll need
- 5+ years leading large-scale technical or engineering programs
- 2+ years customer-facing work with executives, technologists, or partners
- Bachelor's degree in science, technology, engineering, math, business, or equivalent
- Experience leading technical and non-technical transformation teams
- 2+ years advising customers through contact center migrations or customer experience journeys
- PMP, SCRUM/Agile, or SAFe certification preferred
- Cloud services implementation or migration experience preferred
Skills
Amazon Connect / CCaaSEnterprise customer successContact center migrationCloud servicesC-level stakeholder engagementPresentations and product demosAccount planningCross-functional collaboration
Benefits
Career growthMentorshipWork/life balanceInclusive team cultureKnowledge-sharing resourcesEmployee affinity groups
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
E-commerce / Technology10001+ employeesHQ: Seattle, WA, United States
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