Customer Success Advisor (CSA) – Microsoft Viva Glint
ConcentrixVerified company
United Kingdom, Germany
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
United Kingdom, Germany
About the role
Customer Success Advisor role supporting Microsoft Viva Glint enterprise customers across EMEA. The job focuses on implementation, adoption, HR technology integrations, and stakeholder programs, and requires 5+ years of relevant customer success or consulting experience.
What you'll do
- Serve as strategic advisor across customer lifecycle
- Lead Viva Glint implementations and survey programs
- Advise on HR technology integrations and data management
- Support HRIS integrations such as Workday and SAP SuccessFactors
- Partner with HR, IT, and executive stakeholders
- Resolve escalations and ensure program delivery
- Support renewals and growth opportunities
- Drive adoption, satisfaction, retention, and business value
What you'll need
- Bachelor's degree or equivalent experience
- 5+ years in customer success, consulting, program management, HR technology, or enterprise SaaS
- Experience managing enterprise customers
- Complex multi-stakeholder program management
- Strong communication and executive presentation skills
- Knowledge of HR systems and employee data management
- Enterprise software implementation knowledge
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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