English Call Center (B2) Graduates only
Teleperformance (TP)Verified company
On-site — New Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
New Cairo, Egypt
About the role
Full-time, on-site English call center role in New Cairo for graduates with at least B2 English. It involves inbound and outbound customer calls, resolving issues, and documenting interactions in company systems.
What you'll do
- Handle inbound and outbound customer calls
- Respond to customer inquiries
- Provide clear, professional support in English
- Understand customer needs
- Resolve customer issues
- Document interactions accurately in company systems
- Follow established procedures
- Meet performance and quality targets
What you'll need
- Graduate
- Minimum B2 English proficiency
- Strong communication and customer service skills
- English teaching and training skills
- Translation and advanced English language skills
- Ability to work on-site in New Cairo
- Punctuality and adaptability to shift-based schedules
- Comfort using computer-based systems and CRM tools
Skills
About Teleperformance (TP)
TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.
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