Taking applicationsVoice Support·Posted 15h ago
Advisor I, Customer Service – Korean (Kuala Lumpur)
ConcentrixVerified company
Kuala Lumpur, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur, Malaysia
KoreanEnglishEntry level
About the role
Customer service advisor role handling inbound and outbound calls plus internet inquiries for Korean-speaking customers. Based in Kuala Lumpur, Malaysia; the posting does not describe it as remote.
What you'll do
- Handle inbound calls, outbound calls, and internet inquiries
- Resolve routine customer problems about client products or services
- Meet contractual KPIs
- Clarify customer requirements and use decision-support tools
- Greet customers courteously and professionally
- Document and retrieve information in call tracking database
- Offer additional products or services
- Refer inquiries to published materials or senior staff
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Korean language ability
- Strong computer navigation and PC knowledge
- Ability to communicate written and verbally
- Dependable with strong attention to detail
- Ability to rotate shifts as needed
- Ability to work in a fast-paced, high-production environment
Skills
Customer serviceComputer navigationWritten and verbal communicationMulti-taskingAttention to detailTeamworkPatience and empathy
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
More about Concentrix Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.