UPA Customer Care Specialist iRecruit Engage 2026

A full-time customer care role handling inbound and outbound calls or internet inquiries, resolving routine product and service problems. It is based in Quezon City, Philippines, and requires shift rotation with a high school diploma and some customer service experience preferred.

• Handle inbound and outbound calls or internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements and provide resolutions
• Greet customers professionally
• Maintain basic product and service knowledge
• Document customer interactions in call tracking database
• Offer additional products or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation and PC knowledge
• Ability to communicate effectively
• Dependable and detail-oriented
• Able to multitask and adapt quickly
• Able to work independently and in a team
• Able to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.