Taking applicationsVoice Support·Posted 15h ago
Advisor I, Customer Service – English (Jakarta)
ConcentrixVerified company
Jakarta, Indonesia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Jakarta, Indonesia
EnglishEntry level
About the role
A full-time customer service advisor role based in Jakarta, handling inbound and outbound calls plus online customer inquiries. It is entry-level and requires English communication, with rotating shifts as needed.
What you'll do
- Handle inbound and outbound calls
- Respond to customer inquiries
- Resolve routine customer problems
- Clarify customer requirements
- Maintain knowledge of client products and services
- Document customer accounts accurately
- Offer additional products and/or services
- Meet contractual KPIs
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong computer navigation skills and PC knowledge
- Effective written and verbal communication
- Ability to rotate shifts as needed
- Ability to work independently and as a team member
- Patience and a professional tone
Skills
Customer serviceWritten and verbal communicationComputer navigationPC knowledgeMultitaskingAttention to detailEmpathyProblem solving
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
More about Concentrix Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.