Customer Service Advisor ‑ Thai 2026

A full-time customer service advisor role handling inbound calls, emails and website queries in Thai, with case logging in CRM and escalation. The job is based in Quezon City, Philippines, and works an assigned shift that may have varying start times.

• Answer inbound calls and respond to emails and website queries
• Verify contact information
• Create and document cases in CRM
• Log all contacts and actions in CRM
• Provide clear follow-up directions to consumers
• Escalate issues according to process direction
• Maintain knowledge of brands, products and process documentation
• Achieve specified performance goals

• Thai language support
• Follow documented procedures and scripts
• Use CRM systems
• Handle escalation procedures
• Meet measurable performance goals

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.