Cloud Support Associate (German & English speaking)
AmazonVerified company
Berlin, DEU, Germany
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Berlin, DEU, Germany
About the role
Cloud Support Associate role at AWS European Sovereign Cloud, handling technical customer cases via phone, email, and live chat in German and English. It requires legal right to work in Germany and EU nationality, with relocation support available within the EU.
What you'll do
- Solve customer cases via phone, email, and live chat
- Apply advanced troubleshooting to find root causes
- Coach and mentor new hires
- Develop and present training
- Partner with development teams on complex issues
- Write tools and scripts for the team
- Improve processes and ensure compliance
- Work rotational shifts including occasional weekends
What you'll need
- Fluency in written and spoken German and English
- Legal right to work in Germany
- EU member-state national
- STEM bachelor's or master's degree or equivalent experience
- On-call responsibility
- Rotational 5-day schedule with occasional weekends
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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