Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Bilingual: French/English)
ConcentrixVerified company
Amman, Jordan
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Amman, Jordan
FrenchEnglishEntry level
About the role
A bilingual French/English customer service representative role handling inbound and outbound calls plus internet inquiries for client products. The job is based in Amman, Jordan and requires rotating shifts as needed.
What you'll do
- Handle inbound and outbound calls and internet customer inquiries
- Resolve routine customer problems using decision-support tools
- Clarify customer requirements and probe for understanding
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document account information accurately
- Offer additional products and services
- Track and retrieve information in call tracking database
What you'll need
- Bachelor's degree or diploma in a related field
- Proficient or bilingual in French and English
- Strong computer navigation skills and PC knowledge
- Effective written and verbal communication
- Dependable with strong attention to detail
- Ability to multi-task and adapt to changes
- Tolerance for repetitive work in a fast-paced environment
- Ability to rotate shifts as needed
Skills
Customer serviceFrench and English communicationComputer navigationPC knowledgeMulti-taskingAttention to detailEmpathyCall tracking documentation
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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