Customer Service Advisor ‑ Davao Events 2026

Inbound and outbound call-center customer service role in Davao City, Philippines, handling routine customer questions and complaints about a client's products. It is an entry-level, full-time, on-site position that requires rotating shifts and offers no stated pay or benefits.

• Handle inbound calls, outbound calls and internet inquiries from customers
• Resolve routine customer problems about client products and services
• Meet contractual KPIs for service delivery
• Clarify customer requirements and use decision-support tools to resolve issues
• Greet customers courteously and professionally
• Document and notate customer accounts accurately
• Track and retrieve information in the call tracking database
• Offer additional products and services

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Dependable with strong attention to detail
• Tolerance for repetitive work in a fast-paced, high-production environment
• Ability to rotate shifts as needed
• Ability to work both in a team and independently

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.