Taking applicationsVoice Support·Posted 20d ago
Strategic Customer Success Manager, EMEA
Ashby
Europe
Pay
$33.5–$71.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Europe
EnglishSenior level
About the role
Ashby is hiring a Strategic Customer Success Manager for EMEA to manage about 20 large enterprise accounts worth over $2m in total ARR. The role focuses on product adoption, customer health, and long-term value, with no variable pay and a salary of EUR 62,000–133,000 per year.
What you'll do
- Own ~20 strategic enterprise customers exceeding $2m total ARR
- Drive product adoption and customer health
- Build consultative partnerships
- Tailor product configuration and training
- Collaborate with Sales, Product, Support, and Operations
- Iterate on strategic playbooks
- Maintain timely CRM updates
- Advocate for customers internally
What you'll need
- At least 5 years B2B SaaS customer success experience
- Experience supporting enterprise customers on complex, configurable products
- Cross-functional collaboration
- Strong communication and clarity
- Listener-first approach
- Detail oriented with CRM accuracy
- Data-driven
- Curiosity for technically complex products
Skills
B2B SaaS customer successEnterprise customer managementProduct adoptionCustomer healthMulti-threaded relationshipsCross-functional collaborationCRM updatesData-driven decision making
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