Portuguese Retail Support Advisor – Inbound Voice (VOIS)
_VOIS (Vodafone Intelligent Solutions)Verified company
On-site — Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
EU hours
Location
Egypt
About the role
Inbound voice support role answering calls from Vodafone Portugal retail stores, helping store advisors resolve cases, provisioning requests and escalations. It is based on-site in Egypt, requires fluent spoken Portuguese and offers exposure to cross-functional telecom operations rather than direct end-customer contact.
What you'll do
- Handle inbound calls from Vodafone Portugal retail stores
- Guide store advisors on processes, systems and next steps
- Support provisioning and fulfilment: activations, upgrades, credit checks, service requests
- Create, update and manage cases with end-to-end ownership
- Meet operational SLAs for response and resolution
- Support activations, migrations, renewals and cancellations
- Investigate issues in real time and manage escalations
- Collaborate with back-office, provisioning and technical teams
What you'll need
- Fluent in Portuguese (spoken)
- Strong troubleshooting and real-time guidance skills
- Able to work in SLA-driven, high-volume environments
- Collaborative and accountable with multiple stakeholders
- Bachelor's degree or equivalent preferred
- Voice support, B2B or telecom experience advantageous
Skills
Benefits
About _VOIS (Vodafone Intelligent Solutions)
_VOIS is Vodafone Group's shared-services organisation, delivering IT, customer operations and business services to Vodafone markets across Europe. Its Egypt hub (Smart Village / Cairo) is one of its largest, with multilingual teams supporting German, Portuguese, Italian, Spanish and other European customers.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.