Advisor I, Customer Service Russia
ConcentrixVerified company
Kuala Lumpur Sentral, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur Sentral, Malaysia
About the role
A customer service advisor role handling inbound/outbound calls and internet inquiries to resolve routine product or service problems. It is based in Kuala Lumpur and requires shift rotation, with a focus on meeting KPIs and maintaining customer satisfaction.
What you'll do
- Handle inbound and outbound calls
- Respond to internet inquiries
- Resolve routine customer problems
- Clarify customer requirements
- Meet contractual KPIs
- Document customer accounts
- Offer additional products/services
- Track information in call database
What you'll need
- High school diploma preferred
- 3-6 months relevant experience preferred
- Strong PC knowledge
- Courteous and customer-oriented
- Ability to rotate shifts
- Dependable and detail-oriented
- Work independently and in a team
- Patience in customer contacts
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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