Taking applicationsVoice Support·Posted 14h ago
Customer Experience Associate (New York)
RampVerified company
New York, NY (HQ), United States
Pay
$29–$33.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
New York, NY (HQ), United States
Open to people in the United States
EnglishMid level
About the role
A full-time customer experience associate role at Ramp supporting finance customers by phone, email, and chat, troubleshooting payments, cards, accounting integrations, and other product issues. It stands out for deep cross-functional escalation work and a hard requirement to use AI tools actively.
What you'll do
- Engage customers primarily via live calls, email, and chat
- Diagnose issues across payments, cards, travel, and accounting integrations
- Manage escalations end-to-end across teams
- Use and give feedback on AI-powered CX tools
- Fix process gaps, SOPs, and knowledge base articles
- Explain issues clearly and with empathy
What you'll need
- Actively use AI tools and demonstrate real work applications
- Systems thinker who prevents repeat problems
- Hold technical conversations about APIs and integrations
- Manage competing priorities without dropping issues
- Write clearly and concisely
- Comfortable on the phone
- Track record exceeding CSAT, QA, and speed-of-service metrics
Skills
Customer supportAI tool usageSystems thinkingTechnical troubleshootingWritten communicationEscalation managementPrioritizationZendesk
Benefits
Career growthCross-functional exposureUnlimited AI tool accessTeam events and in-person offsites
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