Taking applicationsVoice Support·Posted 14h ago
Customer Experience Representative, Brokerage Services
RobinhoodVerified company
Denver, CO, United States
Pay
$28–$33/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Denver, CO, United States
Open to people in the United States
EnglishMid level
About the role
A customer experience role supporting Robinhood brokerage users by phone, email, and chat on topics such as equities, margin, and options. It requires active FINRA Series 7 and 63 licenses and is based in Denver or Westlake with in-office attendance.
What you'll do
- Deliver customer experience through phone, email, and chat
- Act as voice of the customer to improve service
- Develop expertise in complex financial concepts
What you'll need
- Active FINRA Series 7 and 63 licenses
- Excellent customer service skills
- Strong written and verbal communication
- Adapt to phone and written support channels
- Defuse customer anxiety
- Self-starter comfortable with ambiguity
- Independent judgment and prioritization
- Schedule flexibility including evenings and weekends
Skills
Customer serviceWritten and verbal communicationPhone, email, and chat supportEquities trading knowledgeMargin knowledgeOptions trading knowledgeDe-escalationMultitasking
Benefits
Performance bonusHealth insurancePaid time offCareer growth401(k) matchingEquity ownershipPaid parental leaveLifestyle wallet
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