Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Barueri)
HPVerified company
Barueri, São Paulo, Brazil
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Barueri, São Paulo, Brazil
EnglishMid level
About the role
A full-time customer service role based in Barueri, Brazil, handling end-to-end order management, key account relationships, and SAP HANA user support. It combines customer support with supply-chain and sales coordination and asks for 2–4 years of relevant experience.
What you'll do
- Oversee end-to-end order management and customer support processes
- Partner with Supply Chain and Sales teams on demand forecasts and inventory levels
- Provide daily SAP HANA support to business users
- Manage relationships with strategic Key Account customers
- Resolve complex customer issues and maintain engagement
- Drive customer retention and growth initiatives
What you'll need
- Four-year or graduate degree in a related discipline or equivalent experience
- Typically 2–4 years of work experience
- Preferably experience in CRM, customer service, customer experience, or account management
- Effective communication
- Results orientation
- Learning agility
- Digital fluency
- Customer centricity
Skills
Customer Service OperationsOrder ManagementDemand Forecasting & Inventory PlanningKey Account ManagementSAP HANA SupportCross-Functional CollaborationProcess ImprovementReporting & Data Analysis
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