Taking applicationsVoice Support·Posted 1mo ago
Customer Success Manager
Ping Identity
Anywhere in the World
Pay
$36.5–$45.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Ping Identity is hiring a remote Customer Success Manager to own post-sales relationships, adoption, renewals, and expansion for enterprise customers. The role is listed as anywhere in the world, full-time, with an annual salary range of $76,000 to $95,000.
What you'll do
- Own customer health, retention, and risk
- Build and execute customer success plans
- Identify renewal and churn risk
- Qualify expansion opportunities
- Drive adoption and value realization
- Build trust-based customer relationships
- Maintain CRM and CS tool records
- Collaborate cross-functionally
What you'll need
- Experience in Customer Success, Account Management, or Consulting
- B2B SaaS or enterprise software background
- Manage mid-to-large enterprise customer portfolios
- Meet retention targets
- Understand subscription and recurring revenue models
- Engage technical and non-technical stakeholders
- Work with usage, health, NPS, and CSAT data
- Strong communication and organization skills
Skills
Customer SuccessAccount ManagementB2B SaaSSubscription revenue modelsData analysisCommunicationPresentationTime management
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