Customer Service Advisor – French Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Customer service advisor role in Cairo handling inbound and outbound calls, chats, and emails for major clients in French and English. It is an on-site full-time position offering medical and social insurance, transportation, and a fast track to promotion within six months.
What you'll do
- Handle customer inquiries via phone, email, and chat
- Assist with order processing and troubleshooting
- Build product and service knowledge
- Resolve customer issues professionally
- Meet contractual KPIs
- Document customer interactions accurately
- Identify opportunities to offer additional products or services
What you'll need
- Proficiency in French and English, written and verbal
- High school diploma required
- Excellent communication and interpersonal skills
- Comfortable in a fast-paced, performance-driven environment
- Strong multitasking and adaptability
- Basic computer skills
- Ability to work independently and in a team
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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