Taking applicationsVoice Support·Posted 8d ago
Customer Service Specialist ‑ Real Estate
Talaat Moustafa GroupVerified company
On-site — New Cairo, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
New Cairo, Cairo, Egypt
EnglishArabicEntry level
About the role
Customer service role for a real estate developer in New Cairo, handling client inquiries about installment plans, contracts, and post-sale services through in-person, phone, and email channels. Requires English and Arabic, a bachelor's degree, and 0-2 years of customer service experience; the position is on-site in Egypt.
What you'll do
- Serve as primary client contact for installment plans and contracts
- Respond to client inquiries and complaints via all channels
- Guide clients on checks, payment schedules, and contractual obligations
- Review client forms, contracts, and installment schedules for accuracy
- Coordinate with Finance and Sales Administration on payments
- Maintain and update client records
- Ensure transactions comply with policies and controls
- Escalate unresolved issues and prepare service reports
What you'll need
- Bachelor’s degree in business administration, Commerce, or related field
- 0-2 years customer service experience, preferably real estate, banking, or property management
- Strong communication and interpersonal skills
- High attention to detail
- Proficiency in MS Office, especially Excel and Outlook
- Familiarity with CRM systems is a plus
- Excellent English and Arabic, spoken and written
Skills
Customer serviceCommunicationInterpersonal skillsAttention to detailMS Office (Excel, Outlook)CRM systems
About Talaat Moustafa Group
Global conglomerate shaping cities, communities & hospitality destinations, rooted in 55+ years of excellence.
Real Estate10001+ employeesHQ: Dokki, Giza, Egypt
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