Customer Service ‑ German

Customer service advisor handling inbound and outbound calls and online inquiries for client products, including routine problem resolution and offering additional products or services. The role is listed in Izmir, Türkiye, requires German, and is entry-level with a high school diploma and some relevant experience preferred.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Offer additional products and services
• Track and retrieve information in call tracking database

• German language
• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate in writing and verbally
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.