Customer Service Representative (Vadodara)
ConcentrixVerified company
Vadodara, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Vadodara, India
About the role
Inbound/outbound call and internet customer service role resolving routine product or service issues, with possible content moderation duties. Based in Vadodara, India; requires 0-3 years of relevant experience and the ability to rotate shifts.
What you'll do
- Handle inbound and outbound calls or internet customer contacts
- Clarify customer requirements and provide resolutions
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document and retrieve information in call tracking database
- Offer additional products or services
- Meet contractual KPIs
- Moderate and review reported content if assigned
What you'll need
- Graduate or undergraduate in any discipline
- 0 to 3 years of relevant experience
- Strong customer service orientation
- Strong computer navigation and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to work rotating shifts as needed
- Tolerance for repetitive work in a fast-paced environment
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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